About Me

I'm Jon, a tech enthusiast who thrives on securing systems and tinkering in my home lab, exploring AI, networking, autotech, and cutting-edge innovations. When I'm not geeking out as a system admin or strengthening IT security, you'll find me cooking, trying new restaurants, sinking shots at the billiards table, throwing darts, or diving into immersive video games—hobbies that keep my mind sharp and my aim true.

Technologies

Git

Github

Gitlab

Cloudflare logo

Cloudflare

Elasticsearch

Grafana

Ansible

Puppet

Terraform

N8N logo

N8N

Bash

Python logo

Python

C# .NET

CentOS

Ubuntu

PfSense

UFW

FirewallD

Network Switches

DNS Email

Google Workspaces

Magento

Wordpress

WooCommerce

Redis

RabbitMQ

NewRelic

SSH

SFTP

Nginx

Apache

Acronis logo

Acronis

Docker

VMware logo

VMware

Proxmox logo

Proxmox

VirtualBox logo

VirtualBox

Professional Experience

Linux System Administrator

Liquid Web LogoNexcess Logo

Liquid Web - Nexcess | Lansing, Michigan | 2023 - 2025

Key Responsibilities:

  • Managed Linux-based production cluster servers with over 10,000 concurrent users, ensuring reliability, security, and performance through proactive patching, monitoring, and troubleshooting.
  • Developed automation workflows using Bash and Ansible to streamline tasks like log analysis, backup scheduling, and infrastructure deployment.
  • Led troubleshooting efforts for critical outages and performance issues by analyzing logs, using monitoring tools, and performing forensic analysis.
  • Diagnosed and resolved container networking issues using tools like docker inspect and netstat, restoring service within SLAs; customized Docker containers to improve application performance by up to 20%.
  • Monitored container health with Prometheus and Grafana, proactively addressing resource bottlenecks.
  • Troubleshot and resolved server outages in OpenStack deployments, recovering data from corruption incidents to ensure business continuity.

Achievements:

  • Developed a ComicSting detection script to identify malicious network scanners, implementing automated scanning and mitigation strategies with real-time logging.
  • Created a SQL fragmentation detection script to optimize query performance, automate index rebuilds, and provide detailed logging for database health trends.
  • Created the install procedure and documentation for java containers with New Relic. This enabled our enterprise clients to monitor their java applications with New Relic.

L3 Support Engineer Specialist

Liquid Web LogoNexcess Logo

Liquid Web - Nexcess | Lansing, Michigan | 2022 - 2023

Key Responsibilities:

  • Managed and secured Linux environments (pfSense, Ubuntu, CentOS) by creating firewall rules, identifying malware, and automating security tasks with shell scripts.
  • Provided L3-level support for high-traffic web services (WordPress, Apache, PHP, MySQL, Redis, DNS Security), resolving complex issues and handling escalations.
  • Developed SPF, DMARC, and DKIM DNS verification scripts, optimized backup and recovery workflows, and collaborated with engineers to enhance system performance.

Achievements:

  • Awarded for most positive customer reviews in July 2023.
  • Provided additional support during staff shortages.
  • Solved fifty percent more tickets than other staff.

Projects

Windows Corruption Fix

This project aims to clear disk corruption on a disk, and in a windows image to prevent further crashes. [Note this does not recover the data it just removes the corruption. In the case of the windows image it regenerates that data.]

Quartz Blog

This will be my platform for writing guides, tutorials, and for my technology information.

Certifications

Cloud Tech Associate Advanced Backup Logo

Cloud Tech Associate Advanced Backup - Acronis, Issued Apr 2025 · Expires Apr 2026

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Cloud Tech Associate Advanced Disaster Recovery Logo

Cloud Tech Associate Advanced Disaster Recovery - Acronis, Issued Apr 2025 · Expires Apr 2026

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Cloud Tech Associate Advanced Management Logo

Cloud Tech Associate Advanced Management - Acronis, Issued Apr 2025 · Expires Apr 2026

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Cloud Tech Associate Advanced Security + EDR Logo

Cloud Tech Associate Advanced Security + EDR - Acronis, Issued Apr 2025 · Expires Apr 2026

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Cloud Tech Fundamentals Logo

Cloud Tech Fundamentals - Acronis, Issued Mar 2025 · Expires Mar 2026

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cPanel Logo

cPanel Certified Partner Accreditation (CPCP) - cPanel, Issued Mar 2025 · Expires Mar 2026, Credential ID 38c6-3e1c-bd31-be52

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cPanel Logo

cPanel Professional Certification Exam (CPP) - cPanel, Issued Mar 2025 · Expires Mar 2026, Credential ID 8bb2-08ba-8240-f51d

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cPanel Logo

cPanel WHM Administration Certification Exam (CWA) - cPanel, Issued Mar 2025 · Expires Mar 2026, Credential ID d34c-26be-eb18-b919, Skills: cPanel · WHM

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Testimonials

I am pleased to provide a recommendation for Jonathan, whom I had the pleasure of working with at Nexcess, first as a peer then under my supervision as a Linux Technician. During our time together, Jonathan consistently demonstrated exceptional skills and a strong work ethic that set him apart from his peers.

Jonathan is a gifted programmer with a remarkable ability to write clean, efficient code. His attention to detail and commitment to best practices significantly improved software development processes at the company. He has a deep understanding of Linux systems and is instrumental in optimizing our clients’ server performance, which has led to increased reliability and reduced downtime.

One of Jonathan's standout qualities is his expertise in malware detection. He has a seemingly magical knack for successfully identifying and mitigating potential threats, ensuring the security of corporate systems and protecting sensitive data. His insightful approach to cybersecurity has not only safeguarded our infrastructure but has also fostered a culture of awareness and vigilance among the team.

Beyond his technical skills, Jonathan possesses an exceptional, bright personality that makes him a dream to work with. He is approachable, collaborative, and always willing to lend a helping hand to colleagues. His positive attitude and ability to communicate complex ideas in a clear manner made him an asset to our team.

Jonathan is particularly adept at finding innovative solutions to old problems. He approaches challenges with a fresh vision and perspective, often suggesting creative strategies that led to significant improvements in operations. His ability to think freely has not only enhanced our projects but has also inspired others to adopt a similar mindset.

In conclusion, I wholeheartedly recommend Jonathan for any position that requires a skilled Linux technician with a strong programming background and a passion for problem-solving. His technical expertise, combined with his exceptional interpersonal skills, make him an ideal candidate for any organization looking to enhance their IT capabilities.

Anna Brown

Technical Customer Support Manager (Direct Report)
Trustpilot5-Star Rating
"Jonathan Olson did a great job assisting me. He responded quickly and was very helpful. (now waiting to see how Nexcess does on migrating my website.. )"

J. Singer

Jul 21, 2024 | Trustpilot
Trustpilot5-Star Rating
"Jonathan did a fantastic job!"

customer

Jun 26, 2023 | Trustpilot
Trustpilot5-Star Rating
"Jonathan was so helpful and kind during an unusually long call with a number of unexpected issues, including me having to pick up my child from daycare in the middle of it. He went above and beyond to help me when I was far out of my depth. Thank you so much."

grateful customer

Jun 13, 2022 | Trustpilot

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